Customer Service Representative

Company: Belcan
Location: Cary
Posted on: April 4, 2025

Job Description:

Details:

Job Title: Customer Service Representative

Location: Cary, NC

Zip Code: 27513

Start Date: Right Away

Job Type: Contract; 0-6 Months

Pay Rate: $36.50 / hr

Schedule: Hybrid 3 days a week in office - Tuesday, Wednesday, Thursday; flexibility after training

Keywords: #CustomerServiceRepresentative #Logistics #HybridJobs

JOB RESPONSIBILITIES:

* Supports agency inventory management for the distribution networks of approximately 30 Agents and 55 products while also providing back-up for the same activity for approximately 25 additional Agents.
* Controls all order management activities associated with the allocation and distribution of agency inventories across all of our distribution centers and agency partners to ensure the optimization of product availability and utilization of resources.
* Collaborate with Agency partners to preload inventory needs
* Performs complex invoicing activities in ERP system for Agent end-user sales.
* Provide financial analysis pertaining to Agent sales status for all transactions
* Work in conjunction with Agency Inventory Reconciliation Team to ensure smooth operations.
* Act as key liaison between Key Account Managers and the Agent Procurement teams ensuring all parties are aligned with directions on goals, programs, initiatives and inventory levels for Agency

Investigates and addresses issues related to order status, inventory and production issues potentially impacting customer care

* Analyze order management metrics to identify and implement opportunities for improved performance such as: Open orders, weekly order updates, delivery status, program goals, product outages/shortages, allocations, product phasing, production plans, QOTIF, return analysis and other reports.
* On-board and build relationships with all Agents.
* Manage requirements and protocols to ensure successful operations and a positive Customer Service experience.
* Identify, plan, initiate and manage return campaigns for any impacted Agency product(s).
* Provide support and back-up for the entire customer service organization across all Business Divisions

REQUIRED QUALIFICATIONS:

* No Degree and 15+ years of overall supply chain or operational experience
* Associate Degree 10+ years of overall supply chain or operational experience
* Bachelors Degree 5-8+ years of overall supply chain or operational experience
* Key competencies: analytics, customer focus, drives results, collaboration, agility and manages complexity
* Outstanding communicator, drives vision and purpose, courage, highly organized & analytical, customer relationship mgt. skills
* Proficiency in D365 and supply chain operations ideal

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans

Keywords: Belcan, Cary , Customer Service Representative, Sales , Cary, North Carolina