Customer Service Representative - Remote/Flexible Schedule
Company: NexRep
Location: Cary
Posted on: November 13, 2024
Job Description:
Become a Customer Service Representative, work from home, and
set your own schedule while helping others!If helping patients
remain at home and receive care from their loved ones is a cause
you feel inspired by, and you take satisfaction in making a
positive impact on other people's lives, this flexible and
fulfilling work from home opportunity may be just what you're
looking for.As a Customer Service Representative, you'll be
answering calls on behalf of a client that provides payroll
services for people who are in self-directed Medicaid programs. In
these programs, patients who have Medicaid can hire the caregiver
they choose. This client helps facilitate the payments to
caregivers, ensuring that they receive compensation for taking care
of their loved ones.Contractors who join us for certification
starting between November 18th and December 9th will be eligible to
earn a lot of extra cash for the holidays! See 'Pay and Perks'
section below for details! Essential Functions
- Answering incoming calls from patients and caregivers with
compassion and professionalism, responding to their questions and
providing important information
- Actively assisting with enrollment, program applications, and
set up in applicable systems
- Retrieving information to assist caregivers with any
payroll-related inquiries
- Utilizing de-escalation techniques when supporting upset or
frustrated callers
- Offering guidance and directions to both caregivers and
patients to effectively resolve any issues they're facing
- Documenting information and outcomes as necessary About YouTo
support this client, you should have at least one year of customer
service experience. You will also need strong computer skills and
the ability to offer troubleshooting advice when appropriate. In
addition, you will need:
- The ability to offer empathy, patience, and a friendly demeanor
at all times
- The ability to handle calls of a sensitive nature and
de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced
environment
- A quality-focused mindset and a desire to achieve first call
resolution whenever possible
- The ability to accurately and confidently work with numbers and
discuss money Your Home Office EnvironmentTo be a Customer Service
Representative, you will need:
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are
not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free space
- Sound: sound card (standard on most computers)
- Up-to-date antivirus software
- Access to high-speed, hardwired internet (no Wi-Fi or
Satellite, please)
- Dual monitors
- A USB noise-cancelling headset
- A webcam for your certification experience Where NexRep
ContractsNexRep contracts with people in 31 states. The only states
we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI,
IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not
currently contract with anyone outside of the US. Flexible Hours of
OperationAs a Customer Service Representative, you'll enjoy
flexible scheduling, where you use a self-scheduling platform to
select when you work and when you don't, within the client's hours
of operation.Hours of operation are Monday through Saturday, 8:00
AM to 08:00 PM ET. Please note that this third-party client
requires that contractors service at least 20 hours per week. Also,
due to Mondays and Fridays being particularly busy, the client is
seeking contractors who can service some hours on those days. If
you'd prefer to service fewer than 20 hours per week, or not to
service any hours on Mondays and Fridays as an independent
contractor, you're free to pursue a different opportunity within
the NexRep Marketplace. Pay and PerksThis remote, flexible
opportunity pays independent contractors $13 per hour. After
completing additional certification at a later date to handle more
complex call types, contractors will also receive a $250 incentive.
The additional certification is currently expected to be in January
of 2025, though that is subject to change.***Plus, all contractors
who join us for certification starting between November 18th and
December 9th will be eligible to earn a lot of extra cash for the
holidays! Here's the deal:For each week you service between
November 25th and December 21st, you'll be eligible for the
following:
- If you service between 20 to 24 hours from Monday through
Saturday, you'll receive an additional $30 in your invoice for that
week.
- If you service between 25 to 29 hours from Monday through
Saturday, you'll receive an additional $75 in your invoice for that
week.
- If you service 30 or more hours from Monday through Saturday,
you'll receive an additional $160 in your invoice for that week.So,
if you join us for the certification class starting on November
18th and then service between 20 to 24 hours each of the four weeks
from November 25th through December 21st, you will receive an
additional $30 for each of those weeks, totaling $120!And if you
really want to make some extra cash for the holidays, join us for
the certification class starting on November 18th, service 30 or
more hours each of the four weeks from November 25th through
December 21st, and you'll receive an additional $160 for each of
those weeks, totaling $640!That's on top of the normal $13 per hour
you will be able to invoice for!Please note: This promotion is only
available to contractors joining us for one of the certification
classes starting between November 18th and December 9th, and only
applies to the four weeks between November 25th and December
21st.Your remote, independent contractor status allows you to work
in the comfort of your own home - or anywhere in the US you can
meet the office requirements.You'll enjoy significant savings in
expenses related to transportation, clothing, childcare or
eldercare, and food. You may also qualify for home office tax
deductions, but you should consult with an accountant to determine
eligibility.In addition, you'll receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within
the client's hours of operation
- The chance to achieve better work-life balance You'll also be
able to take advantage of NexRep Perks, a program that recognizes
the service provided by independent contractors to NexRep's clients
and their customers via the NexRep Marketplace platform. With the
NexRep Perks program, you'll have the opportunity to earn Perks
points. As those points add up, you'll unlock access to Perks -
exclusive discounts and savings on a variety of common expenses
such as health and dental coverages, banking services, legal and
technical support, and more! Please note that NexRep is connecting
independent contractors to exclusive discounts and savings
opportunities and is not providing employee benefits nor
establishing an employee benefit program. Each independent
contractor makes their own decision whether to engage with a Perks
Partner. NexRep receives no compensation in any form from the Perks
Program. Associated topics: answer, client, customer care, customer
service, customer service associate, customer service
representative, representante de servicio al cliente, service
representative, telephone, tsr
Keywords: NexRep, Cary , Customer Service Representative - Remote/Flexible Schedule, Sales , Cary, North Carolina
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