Service Desk Technician
Company: TEKsystems
Location: Raleigh
Posted on: October 4, 2024
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Job Description:
Description:Senior BT Technicians play a critical role in
supporting the productivity and success of our company's internal
users by providing timely technical support and troubleshooting for
the organization's end-user hardware and software. They act as
subject matter experts, resolve complex IT issues and ensure the
smooth operation of the company's technology systems.Primary
Responsibilities:Senior BT Technicians act as customer advocates by
owning end-user trouble tickets and requests they receive until
they are concluded. They sometimes act as intermediaries between
their customers and BT staff or third-party support to deliver
efficient and effective solutions to end-users. To meet Service
Level Agreements (SLAs), Senior BT Technicians must be able to
close tickets and respond to user requests, questions, and comments
promptly using the Zendesk ticketing system. Managing and resolving
issues efficiently is essential to maintaining the organization's
high customer service and support standards. A Senior BT Technician
must be able to do the following:--- Troubleshoot and resolve IT
issues in person, via phone, or remotely.--- Install, diagnose,
repair, maintain, and upgrade hardware and software for
end-users.--- Assist with printer and conference room system
maintenance and support.--- Set up workstations with computers and
necessary peripheral devices.--- Work on project teams to assist
with complex BT projects.--- Fill hardware and software
requests.--- Manage check-out hardware.--- Maintain
computer-related supplies.--- Travel to other Freese and Nichols
offices as required.--- Perform limited system maintenance and
administrative tasks under the direction of Systems
Administrators.--- Provide support to systems administrators,
developers, database administrators, and BT production staff.In
addition to the responsibilities above, Senior BT Technicians have
individually assigned roles and responsibilities, which may include
maintaining standards for end-user equipment and configuration,
conference room configuration and management, print server
configuration and management, or non-privileged user account
creation and management.Skills:Help desk support, Troubleshooting,
Service desk, Windows 10, Office 365, Customer service, Active
directory, zendeskTop Skills Details:Help desk support,
Troubleshooting, Service desk, Windows 10,Office 365,Customer
service, Active
directoryBenefitshttps://www.teksystems.com/en/careers/benefits
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Cary , Service Desk Technician, Professions , Raleigh, North Carolina
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