Business Systems Specialist

Company: Accentuate Staffing
Location: Raleigh
Posted on: April 9, 2025

Job Description:

Accentuate Staffing is hiring on behalf of a leading Commercial HVAC Services Company. We are seeking a proactive and detail-oriented Business Systems Specialist to join this collaborative team in Raleigh, NC. This role is ideal for a strong B2B customer service professional with a background in operations, systems, or support within a service-based or technical environment.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

In this role, you'll serve as a critical link between operations, customer service, and leadership-supporting system users, improving business processes, and helping ensure top-notch customer service delivery.








Responsibilities:

System Support & Help Desk

Act as the first point of contact for system-related questions and issues from internal users
Troubleshoot invoicing issues, user errors, and information requests related to our operating systems

Training & Onboarding

Assist with developing training programs for new team members, especially Service Coordinators
Create and maintain clear, effective training materials and standard courses in collaboration with the Business Systems Manager

Process & Documentation

Support continuous improvement efforts by analyzing workflows and documenting SOPs
Update SOPs as needed and ensure alignment with current operations
Partner with leadership to ensure processes are being followed and optimized

Customer Service Operations

Serve as a reliable back-up to our Customer Service team during peak times or absences
Dispatch service technicians, generate purchase orders, and create service invoices as needed
Support scheduling for maintenance and emergency repairs

Implementation & Reporting

Collaborate on testing and rolling out new products, tools, and procedures
Help define and fulfill reporting and data analysis needs for leadership

Data Entry & Systems Maintenance

Enter technician data and maintain accurate system records
Support cross-functional teams including Accounting, Service Technicians, Managers, and GMs

Requirements:

2-year degree in Business OR 5+ years of related experience in a customer service, operational support, or systems-focused role
Familiarity with B2B service environments, ideally in HVAC, facilities, or commercial services
Key2Act/Great Plains experience is highly desirable
Proficiency in Microsoft Excel, Word, and basic reporting tools; Visio is a plus
Strong organizational skills and ability to work across departments

Keywords: Accentuate Staffing, Cary , Business Systems Specialist, Other , Raleigh, North Carolina