Executive Director
Company: Brookdale
Location: Cary
Posted on: March 13, 2025
Job Description:
OverviewExecutive Director for Stand Alone Memory Care
CommunityAdministrator's License PreferredRecognized by Newsweek in
2024 and 2025 as one of America's Greatest Workplaces for
DiversityMake Lives Better Including Your Own. If you want to work
in an environment where you can become your best possible self,
join us! You'll earn more than a paycheck; you can find
opportunities to grow your career through professional development,
as well as ongoing programs catered to your overall health and
wellness. Full suite of health insurance, life insurance, and
retirement plans are available and vary by employment status.Part
and Full Time Benefits Eligibility
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of
CA)
- Optional voluntary benefits including ID theft protection and
pet insuranceFull Time Only Benefits Eligibility
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical
illness, and hospital indemnity insurance, and legal plan
- Tuition reimbursementBase pay in range will be determined by
applicant's skills and experience. Full-time associates in role are
eligible for an annual bonus incentive and sales referral bonuses.
Temporary associates are not benefits eligible but may participate
in the company's 401(k) program.Veterans, transitioning active duty
military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S.
citizen, Brookdale offers to advance fees for naturalization (Form
N-400) application costs, up to $725, less applicable taxes and
withholding, for qualified associates who have been with us for at
least a year.The application window is anticipated to close within
30 days of the date of the posting.ResponsibilitiesLeader
responsible for the community's daily operations, associate
relations, resident and resident family engagement and connection,
financial performance, and regulatory compliance. Creates and
executes the business plan and develops the team to become a
preferred senior living community in the market, while growing
revenue and profitability in partnership with the district team.
Works with sales to drive sales results. Creates an inclusive
community culture that provides high quality resident experiences
and care and engages residents, families, and associates.
- Is responsible for all operations within the community,
interacting with staff and residents, prospects, or their family
members or representatives, as necessary; builds and maintains
strong working relationships with the management team.
- In connection with the district team, develops and implements
business plans to become a preferred senior living community in the
local market and creates, analyzes, and executes annual operating
and capital budgets; reviews and manages community performance
against goals; sets plans to improve or maintain performance to
Company service and financial standards.
- Acts as a hands-on leader who supervises, directs, and
motivates community staff; provides assistance as needed.
Encourages teamwork and collaboration and cultivates an inclusive
community culture. Ensures community maintains appropriate staffing
levels to meet the needs of residents and in accordance with
applicable legal requirements.
- Attracts, develops, engages, and retains associates in
accordance with Company policies. Responsible for recruiting and
hiring high quality and engaged associates and ensuring they are
appropriately trained and developed to meet the needs of residents.
Reviews promotions, development plans, disciplinary actions, and
termination decisions ensuring consistency in the selection and
retention of quality associates. Analyzes trends in recruiting,
turnover, and retention to continually improve community
performance.
- Builds a high degree of resident satisfaction and retention. Is
responsible for maintaining positive resident relations and is
accessible and approachable to residents and their families. Is
proactive in solving problems and resolving issues with support
from district leaders. Leads efforts to leverage satisfied
residents and families to grow community occupancy. Partners with
the Resident Council as necessary. Administers resident
satisfaction and other surveys and works with district team to
create plans to address opportunities for improvement in resident
satisfaction, experience, and engagement.
- For assisted living or memory care communities, creates a
collaborative relationship with community clinical leader to ensure
community's care and services are appropriate to meet the needs of
residents. Oversees resident services including the admission
process, healthcare management, and maintenance of resident
documentation to ensure high quality services and compliance with
Company policy and applicable legal requirements. Assists in
developing and conducting service plan reviews, consistent with
applicable legal requirements, with appropriate clinical care team
members and resident families to maintain the personal dignity of
residents.
- Demonstrates a high degree of financial acumen as it relates to
community operations; works to meet or exceed budgeted revenue and
profitability; and proactively creates plans to overcome
unanticipated expenses or revenue shortfalls. Continually explores
means of revenue enhancement and expense reduction, while meeting
the needs of residents and adhering to Company policies and
applicable regulations.
- Drives sales and marketing efforts in collaboration with
community sales leader to meet or exceed occupancy or revenue
targets by developing new business, generating leads, and building
strategic relationships. Engages with prospects who tour the
community. Identifies trends and implements approved sales and
marketing activities and strategies to maximize revenue
(RevPAR).
- Identifies and builds positive relationships with local
influencers and professionals to raise community profile. Becomes
active in social and civic affairs of the local community that
align with the Company's mission. Represents the community and the
Company to governmental agencies (as appropriate), professional
organizations, community groups, and other appropriate agencies and
groups.
- Ensures buildings, grounds, and property are up to Company
standards through the oversight of preventative maintenance systems
and programs and frequent inspections that meet Company standards
of excellence.
- Enforces current Company policies and procedures. Maintains
applicable licenses in accordance with Company, Federal, State, and
local requirements.This job description represents an overview of
the responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. An
associate should perform all duties as assigned by their
supervisor.#ZR-CTQualificationsEducation and Experience High school
diploma or GED required. Bachelor's Degree preferred. Minimum of
two years in operational leadership experience required. Additional
years of experience can be substituted for the education
requirement on a year-for-year basis.Certifications, Licenses, and
Other Special Requirements Must have a valid administrator license
in states where required. Must have a valid driver's license and
access to a private vehicle for business use.Management/Decision
Making Uses analytic skills and understanding of the organization
and the business in order to handle arising problems and issues.
Demonstrates leadership skills to be responsible for the overall
direction, coordination, and evaluation of resident care,
marketing, food service, housekeeping, and maintenance units.
Carries out supervisory responsibilities in accordance with the
Company's policies and applicable laws.Knowledge and Skills Has
knowledge of the organization, industry, and a functional
discipline. Extensive understanding of technical areas gained
through experience and used to complete and/or oversee assignments.
Familiarity with Microsoft software preferred. Effective written
and oral communications skills are essential. Ability to prioritize
and effectively manage multiple tasks is essential. Ability to
delegate assignments to the appropriate individuals based on their
skills, roles, and interests. Demonstrates good judgment and strong
problem solving and decision making skills.Physical Demands and
Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: up to 50 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure
shift coverage
- On-Call on an as needed basis
- Possible exposure to communicable diseases and infections
- Potential injury from transferring, repositioning, or lifting
residents
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemicals, infectious, or
biological hazards
- Requires Travel: Occasionally
- Requires Driving: Drives self (Tier 2)Brookdale is an equal
opportunity employer and a drug-free workplace.
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Keywords: Brookdale, Cary , Executive Director, Executive , Cary, North Carolina
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