Consumer Loan Operations Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: October 17, 2024
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Job Description:
Description:
CIVIC CULTUREOur organizations believe we can all do well by doing
good. We value the contributions of diverse minds and prioritize
the success and well-being of our employees. We also believe every
person in our organization plays a role in supporting a healthy
environment and helping to achieve our goal of prosperity for all.
To this end, we recruit bright, energetic, and talented people to
be members of our team. In return, we offer a dynamic workplace
that presents opportunities for professional advancement and
individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins.
ABOUT THE POSITIONThe Consumer Loan Operations Manager will act as
the subject matter expert as it relates to all consumer and
residential real estate loan booking and servicing utilizing the
loan core system. This position will liaison with various business
units that touches consumer loans or consumer loan related
functions including but not limited to research, lien perfection,
reporting and tracking processes, and resolving consumer loan
issues. The position will work with individuals from across the
Credit Union to act as a resource relating to the loan system and
client loan information. Additionally, the position will support
the consumer lending growth strategy by assisting the VP Operations
with specific credit product development and implementation.
NORMAL DAY-TO-DAY WORK1. Leads and manages a team of consumer loan
specialists, ensuring department objectives, as well as staffing
and other internal departments training needs are met. Supports
other departments as necessary by providing expertise in consumer
lending servicing related needs, and training for existing staff as
needed.2. Performs loan account maintenance and servicing,
balancing, and reporting processes including proficiency in GL
reconciliation and transactions.3. Assists maintaining existing
consumer credit products in the Credit Union's core system and
lending operating system to ensure they align appropriately.4.
Ensures the accuracy of data maintenance, file maintenance, tickler
maintenance, payoff calculations, required reporting, and
compliance with operating procedures, policy, and regulations.5.
Manages the consumer HELOC real estate closings/transactions to
ensure correct structure, loan documentation, and loan is boarded
accurately into the core system. Manage fulfillment closing team
associated with HELOC real estate closings.6. Participates in
consumer and RE loan documents in multiple lending jurisdictions,
lien filing, and titling, and vehicle and RE insurance, taxes, and
escrow.7. Recognizes product exceptions to all consumer loans and
work to resolve.8. Creates and/or amends as necessary loan
servicing processes, procedures, policies and systems with
knowledge of all consumers related regulations related to real
estate and non-real estate consumer loans.9. Identifies and
implements cross-functional process improvement opportunities.10.
Participates in the review and recommendations of operational
systems and procedures.11. Ensures compliance with all applicable
laws and regulations concerning consumer loan servicing of real
estate and non-real estate products. 12. Prepares for and assists
with coordinating internal/external audits pertaining to consumer
credit products. Expectation of zero audit exceptions as it relates
to scope of responsibility. Performs periodic self-audits of all
areas of responsibility.13. Display integrity, self-awareness,
courage, and respect for staff while ensuring learning agility and
flexibility communicating and delegating effectively. Work
effectively, collaboratively, and creatively in a team-oriented
environment both internally and externally.14. Take ownership for
actions, decisions, and results; openly accept feedback and
demonstrate both the willingness and ability to improve.
JOB QUALIFICATIONSHere are a few skills you MUST have to be
qualified for this position.1. Minimum 7-9 years of consumer loan
real estate and non-real estate experience; including 1-3 years of
management experience.2. Experience with consumer loan and
documentation procedures, policies, regulations and laws, in
addition to knowledge of bankruptcy and consumer law. 3.
Demonstrate ability to multi-task, prioritize, and accept change
and function in a team environment. Ability to function in a
Consumer business office environment and utilize standard office
equipment including but not limited to: PC, copier, telephone,
etc.4. Ability to lift a minimum of 25 lbs. (file boxes,
computer).5. Travel required on occasion.
Here are a few qualities we'd LIKE for you to have to make you more
suited for this position.1. Bachelor's degree in finance,
Accounting, Economics, Business or related field required. 2.
Prefer a minimum of 2-3 years of Credit Union credit experience.3.
Possess strong analytical and computer skills. 4. Ability to be
resourceful and remain flexible.5. Technical background and
on-going maintenance of loan core system as well as a functional
understanding of a loan origination system (LOS).
CONTACT USIf you have questions about this position description,
please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org Requirements:
PIa6e4106472c0-37248-35512955
Keywords: Local Government Federal Credit Union, Cary , Consumer Loan Operations Manager, Executive , Raleigh, North Carolina
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