Assoc Director Med Info Ops- RTP or Wilmington, NC hybrid

Company: Thermo Fisher Scientific
Location: Morrisville
Posted on: March 16, 2025

Job Description:

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob Description Thermo Fisher Scientific Inc. is a premier company that is dedicated to enabling our customers to make the world healthier, cleaner, and safer. We are a team of 100,000+ colleagues who share a common set of values - Integrity, Intensity, Innovation, and Involvement. Together, we work to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. What will you do in this role? Oversees day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are handled appropriately. Ensures execution of deliverables meet time, quality and cost expectations.Essential Functions and Other Job Information:--- Ensures timely and effective execution on deliverables including scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will improve quality and client loyalty.--- Manages staff responsibilities including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.--- Liaises with cross functional leaders to get results--- Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and aligns with all company policies and procedures including SOPs, protocols, GCPs, and regulatory authority compliance.--- Ensures maintenance of profitability though management of billable hours. Ensures client budgetary goals are met.--- Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.--- Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.--- Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.--- Drives a culture of immediate action and proactive escalation.Qualifications:Education and Experience:BS/BA degree required with 10+ years of relative experience of healthcare or pharmaceutical industry that provides the knowledge, skills and abilities to perform the job.Proven leadership skills to include 5+ years of management responsibility.Contact center experience is preferred.Knowledge, Skills and Abilities:--- Solid understanding of budgeting and forecasting--- Excellent leadership skills--- Strong attention to detail and organizational skills--- Effective verbal and written communication skills--- Excellent problem solving and analytical skills--- Excellent time management skills--- Basic digital literacy including Microsoft Office and multi-tasking skills--- Excellent interpersonal skills--- Strong decision making skills--- Ability to coach and mentor staff--- Ability to work in a team environment and/or independently as neededOur 4i Values:Integrity - Innovation - Intensity - InvolvementIf you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, submit your application - we'd love to hear from you!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! (bolded) Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access (bolded) Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1- . Please include your contact information and specific details about your required accommodation to support you during the job application process. This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Keywords: Thermo Fisher Scientific, Cary , Assoc Director Med Info Ops- RTP or Wilmington, NC hybrid, Accounting, Auditing , Morrisville, North Carolina