Assoc Director Med Info Ops- RTP or Wilmington, NC hybrid
Company: Thermo Fisher Scientific
Location: Morrisville
Posted on: March 16, 2025
|
|
Job Description:
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob
Description Thermo Fisher Scientific Inc. is a premier company that
is dedicated to enabling our customers to make the world healthier,
cleaner, and safer. We are a team of 100,000+ colleagues who share
a common set of values - Integrity, Intensity, Innovation, and
Involvement. Together, we work to accelerate research, solve
complex scientific challenges, drive technological innovation, and
support patients in need. What will you do in this role? Oversees
day to day operations of one or more projects and directs, mentors
and supports operations managers and other members of their project
teams. Ensures that services are provided in accordance with client
and PPD Medical Communications' policies and procedures and
contractual agreements. Primary liaison with the client and ensures
project report summaries, budget, audit results, staffing decisions
and other critical issues are handled appropriately. Ensures
execution of deliverables meet time, quality and cost
expectations.Essential Functions and Other Job Information:---
Ensures timely and effective execution on deliverables including
scope of work, contractual issues, changes in staffing levels, and
budget negotiation by serving as the primary point of client
contact; effective troubleshooting for database issues, phone
routing or other items as they effect other departments at PPD,
vendors, or other departments at the client; maintaining project
knowledge; coordinating and implementing new project operations,
and monitoring project processes (QA, compliance, SOPs, regulatory)
that will improve quality and client loyalty.--- Manages staff
responsibilities including performance management, salary
administration, hiring, employee relations, employee engagement,
conflict resolution, and employee development.--- Liaises with
cross functional leaders to get results--- Ensures quality
objectives are met and develops and maintains project SOPs,
develops and/or reviews corporate SOPs, and aligns with all company
policies and procedures including SOPs, protocols, GCPs, and
regulatory authority compliance.--- Ensures maintenance of
profitability though management of billable hours. Ensures client
budgetary goals are met.--- Ensures accuracy and timeliness of
client invoice amounts and communicates required changes to Medical
Communications finance.--- Participates in capabilities
presentations to help secure new business and alerts the Director
and Business Development team to new business opportunities with
existing clients. Reviews and provides operational input on
proposals, contracts and/or renewals associated with existing
clients.--- Participates in the development of processes and
strategies designed to assist in meeting the above stated goals on
a division-wide basis.--- Drives a culture of immediate action and
proactive escalation.Qualifications:Education and Experience:BS/BA
degree required with 10+ years of relative experience of healthcare
or pharmaceutical industry that provides the knowledge, skills and
abilities to perform the job.Proven leadership skills to include 5+
years of management responsibility.Contact center experience is
preferred.Knowledge, Skills and Abilities:--- Solid understanding
of budgeting and forecasting--- Excellent leadership skills---
Strong attention to detail and organizational skills--- Effective
verbal and written communication skills--- Excellent problem
solving and analytical skills--- Excellent time management
skills--- Basic digital literacy including Microsoft Office and
multi-tasking skills--- Excellent interpersonal skills--- Strong
decision making skills--- Ability to coach and mentor staff---
Ability to work in a team environment and/or independently as
neededOur 4i Values:Integrity - Innovation - Intensity -
InvolvementIf you resonate with our 4i values above, and ultimately
wish to accelerate the delivery of safe and effective therapeutics
for some of the world's most urgent health needs, submit your
application - we'd love to hear from you!Our Mission is to enable
our customers to make the world healthier, cleaner and safer. Watch
as our colleagues explain 5 reasons to work with us. As one team of
100,000+ colleagues, we share a common set of values - Integrity,
Intensity, Innovation and Involvement - working together to
accelerate research, solve complex scientific challenges, drive
technological innovation and support patients in need. with PPD,
part of Thermo Fisher Scientific, where diverse experiences,
backgrounds and perspectives are valued.Apply today! (bolded)
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and
does not discriminate on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability or any other legally protected status.
Accessibility/Disability Access (bolded) Job Seekers with a
Disability: Thermo Fisher Scientific offers accessibility service
for job seekers requiring accommodations in the job application
process. For example, this may include individuals requiring
assistance because of hearing, vision, mobility, or cognitive
impairments. If you are a job seeker with a disability, or
assisting a person with a disability, and require accessibility
assistance or an accommodation to apply for one of our jobs, please
submit a request by telephone at 1- . Please include your contact
information and specific details about your required accommodation
to support you during the job application process. This telephone
line is reserved solely for job seekers with disabilities requiring
accessibility assistance or an accommodation in the job application
process. Messages left for other purposes, such as not being able
to get into the career website, following up on an application, or
other non-disability related technical issues will not receive a
response.
Keywords: Thermo Fisher Scientific, Cary , Assoc Director Med Info Ops- RTP or Wilmington, NC hybrid, Accounting, Auditing , Morrisville, North Carolina
Click
here to apply!
|